Support before travel
Questions, changes, payment reminders, documents, check-in, dining, excursions, insurance, and final details can be coordinated before departure.
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Have an Advocate
A real person who knows your reservation and helps when plans change.
A GOOD FIT FOR
Is this right for you?
✓Travelers who value direct support
✓Groups and complex itineraries
✓Anyone concerned about disruptions
Help during disruptions
When flights, weather, or suppliers change plans, an advisor can help identify options, communicate with suppliers, and explain what the traveler needs to do next. No advisor can control a supplier, but informed assistance matters.
Follow-through after the trip
Post-trip issues, insurance documentation, supplier feedback, and lessons for the next vacation should not disappear when the traveler returns home.
QUESTIONS WORTH ASKING
Before you choose.
Select a question to see our guidance.
Who should you contact first during a disruption?
For immediate safety or operational instructions, contact the supplier onsite first, then Burke Travel. For insurance emergencies, use the insurer’s assistance line as required by the policy.
What support does the supplier provide directly?
Cruise lines, airlines, hotels, tour operators, and insurers control their own services. We clarify which supplier can solve the immediate problem and help coordinate communication.
What documentation should be retained?
Keep confirmations, receipts, notices, photographs, medical records, delay statements, and names of representatives. These may be essential for refunds or insurance claims.
Does the insurance policy cover the event?
Coverage depends on the policy, reason for loss, timing, documentation, and exclusions. We can help you understand where to look, but the insurer decides claims.
Our guides combine industry research with practical trip-planning experience. Specific inclusions, policies, and benefits vary by supplier, ship, itinerary, and sailing date and will be verified before booking.
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